Refund policy

1.1 Fees received for the wrong union (employer error)
Full refund

1.2 Employer has deducted incorrect fee (usually happens in retail, and if information has not been provided on hours of work the NDU does not know the fee is wrong)
Up to 6 month's refund

1.3 Employer has deducted incorrect fee (but the union holds information that should have allowed the mistake to be identified)
Full refund

1.4 Direct debit or automatic payment payer resigns from the job but doesn't notify the union, or cancel their automatic payment or direct debit
No refund

1.5 Direct debit payer notifies the union (usually by phone) but the resignation and cancellation of the direct debit isn't actioned immediately by the union and further payments come out of their bank account.
Full refund
Membership assistant must remind member to cancel their direct debit authority with the bank.

1.6 Automatic Payment payer notifies resignation but doesn't cancel their automatic payment with their bank
No refund

• If a member phones in (as happens most frequently) membership assistant will remind member to cancel the automatic payment, and in the event of the member not doing so no refunds will be given.
• A standard letter is forwarded to the member reminding that their automatic payment must be cancelled and no refunds are given in this circumstance

2.1 To cover our legal obligations a clause has also been inserted onto the front of the Union Save backing sheet sent to all new members to comply with the Consumer Guarantees Act.